FAQ
Here are the most frequently asked questions that our support team receives every
day. If your question is not covered here please
Contact us
General
What are Binary Options?
In finance, a binary option is a financial product that belongs to the
Exotic Options family
. A binary option is a general name
for options that pay a fixed percentage of the valueamount you invested upon expiration.
Advantages of Binary Options
What are some advantages of trading Binary Options?
Binary Options are an investment tool, which allows you to get
a high return on investment in a short time period.
For example, If you would invest a $100.00 by creating a 'Call' option (that means
you estimate the stock price will go up by expiration time). At the time of expiration
it turns out the stock went up by 0.00001%, that means it now worth's 100.00001$.
In a regular European option all you would get for you time risk and money is less
then one cent! By investing in binary options you'll get 60%-70% as long as it expires
'In The Money', no matter how much it went up! (or down, if it's a 'Put' option)
Binary options are less risky than Forex trading
In addition to the high return mentioned above another advantage is that though
you get a high return on your money there is not leverage and no need to deal with
'stop loss' conditions and other tolls to hedge your money since there's no way
for you to lose more than what you invested in the first place. In fact, Some of
the options in EZTrader gives you back up to %15 of the amount even if the options
is 'out of the money' at the time of expiration (Nadaq options only)
Are there advantages to Currency trading as opposed to Forex sites?
FAQ Our Currency Binary Options are much safer than Forex platforms you get a high return
on your money there is not leverage and no need to deal with 'stop loss' conditions
and other tolls to hedge your money since there's no way for you to lose more than
what you invested in the first place just like our Nasdaq and Commodity Options.
How do I start?
Does registration cost anything?
No, registration is totally free!
Am I commited to anything upon registration?
No, EZtrader does not impose any minimum trading time, withdrawal limits or other
restrictions often found on online trading venues. We would love to have you for
as long as you wish to be an EZtrader.
Do you charge any fees?
No, there are currently no fees being charged.
So how do I register?
Registering is very easy; just follow these steps:
-
Click on the"Register Free"
link here or on the top of every page
-
Fill in the requested details
-
Click 'Register'
-
An e-mail is sent to you for e-mail address verification. Click on the link within
the email.
-
Your account is now active. Welcome to EZtrader!
I'm having difficulties registering, what should I do?
If you encounter any difficulties while registering, or receiving an error – please contact our support team via Live Chat during trading hours,
or e-mail
support@eztrader.com anytime.
Funding Your Account
How do I deposit funds into my account?
To deposit funds into your account, simply click the 'Deposit' link on the upper
right-hand-corner of your screen. Enter your credit card information and your funds
will be reflected immediately in your account.
Is there a minimum deposit amount?
The very first deposit has to be $100
or more. Subsequent deposits can be any amount $10
and beyond.
Withdrawals
Are there any limitations to withdrawals - Amount or time wise?
EZtrader does not impose any restrictions on withdrawals of amounts deposited or
profited. It is your money and we are happy to process the withdrawals for you at
any time you request, with no minimum or maximum amount, time or any time other
restrictions.
What are the withdrawal methods?
EZTrader offers several withdrawal methods:
-
Credit / Debit card withdrawal – up the amount deposited by card (no fee).
-
Check by mail - $20.00 processing fee.
-
Wire Transfer - $30.00 processing fee.
You can indicate your preferred withdrawal method on the withdrawal form.
How do I withdraw funds from my account?
To withdraw funds from your account, simply click the 'Withdraw' link on the upper-right-hand-corner
of your screen. You will be able to download the withdrawal form and send it to
us. Withdrawals take 3-10 business days to process. The reason withdrawals take
3-10 business days is to allow EZTrader and the payment processing companies' time
to verify the transaction and identity of the card owner, in order to maintain a
safe trading environment for everyone.
Trading
How do I trade?
Trading binary options on EZTrader is easy. After registering for and funding your
EZTrader account, follow these steps:
-
Enter the Trading Area by clicking the 'Trading Area' link at the top of the page
-
Choose an option to trade from the list of available options
-
Choose the type of trade: either 'Call' or 'Put'
-
Enter the amount you would like to trade (you can change the trade type (e.g,. from
'Call' to 'Put' or vice-versa even after entering an amount)
-
Click 'Trade' to execute your trade
The executed trade will be added to 'My Open Trades' on the sidebar for monitoring
until expiration.
How can I follow my trades?
The executed trade will be added to 'My Open Trades' on the sidebar for monitoring
until expiration.
Is there a minimum amount per trade?
The minimum amount per trade is $30.
Is there a maximum amount per trade?
The maximum amount per trade is $1500. Also, the total maximum allowed for a single
option is $1500.
Can I acquire the same option multiple times?
Yes! You can acquire the same option up to
4 times. As you become a more
skilled binary option trader, you will find out that trading the same option multiple
times is an excellent way to maximize your returns.
Does that mean I can acquire the same option 4 times, for $1500
each?
No. You are limited to a total maximum of $1500 per single option. You can own more
than $1500 worth of different options simultaneously, but you can only own $1500
worth of any single option.
What is the closing price?
For exchange based options (for example 'MSFT'- the Microsoft stock in Nasdaq):
The closing price is the average of the last price, the ask price and
the bid price of the security at the expiration
time. For instance, if the underlying security is MSFT, the expiration time is
16:00, the last price at 16:00 is 27.06, the ask is 27.08 and the bid is
27.05, the closing price is the average between the last, bid and ask prices -
27.063 ( US eastern standard time which can be seen on the official Nasdaq
clock on the top of every page)
For currencies (for example "USD/EUR"): The closing price
is based on the average between the bid and the ask prices of the
exchange rate at the time of expiration. The currenecy price is provided by
Xignite and is an aggregate of prices traded in banks around the world.
What if at the expiration time there was more than one trade
and multiple trades had different prices?
An excellent question, since high volume stocks are traded more than once a second,
and sometimes two or more trades can occur at the same exact time for slightly different
prices. In such a case, the system will calculate the weighted average price of
the security at the time.
What is weighted average?
A weighted average is calculated by taking all the trades that were made for the
security at the exact second of expiration, and calculating their average price.
Let's take an example. If the MSFT option was traded at 4:00:00PM as follows:
-
100 stocks for 28.72
-
200 stocks for 28.71
The weighted average for the stock is (100 x 28.72) + (200 x 28.71) / 300 = 28.71333.
Since prices are rounded to two decimal points, the weighted average in this case
is 28.71..
What if I disagree with the closing price of an option? (e.g.
Google/Yahoo shows a different quote than EZTrader)
No worries - just drop us a line at support@eztrader.com. We will look into it and
send you the exact breakdown of how the final price was calculated. In most cases
our calculation is more accurate than the one you can find in free sources such
as Yahoo, Google or WSJ. However, if there is a mistake, we'll fix it, and will
be happy to retroactively correct any mistake that was made.
What are the trading hours?
Since EZTrader options are based on securities traded on NASDAQ and Commodity Exchanges,
EZTrader options can be traded only during the hours in which those securities are
actively traded. Nasdaq is open Mon. through Friday 9:30am - 4:00pm Eastern time.
Commodity options are open for investment on EZTrader platform Mon. Through Fri.
3:30 am - 5:30pm EST Currency trading is available Mon. Through Fri. 3:30 am - 5:30pm
EST. German markets are available 3:30am EST until 10:30am EST.
Can I trade in currencies other than the US Dollar?
Currently, the only currency available for trading on EZTrader.com is the US Dollar.
Personal Information
How do I change my password?
To change your password, click 'My Account' and then click the 'Password' tab. For
security reasons, we encourage changing your password periodically.
How do I update my postal mailing address and contact info?
Please ensure to keep your mailing address current since any funds you withdraw
may be mailed to the address we have on file for you. To update your mailing address,
simply click 'My Account' then update your address from the 'Contact Info' tab.
Account Security
Is my personal and financial information secure?
EZTrader uses the most secure encryption techniques and SSL certificates to ensure
that your data is transferred securely when trading and depositing funds in your
EZTrader account.
Do you store my credit card information?
For security reasons, EZTrader does not store your full credit card number in our
database. Therefore, you'll be prompted to re-enter your credit card information
each time you deposit funds into your account.
Bonuses
Are there any special terms and conditions for bonus amounts?
Occasionally EZTrader offers bonus promotions via e-mail or our front page. The bonus is a great tool to increase your profits - here is what you should know:
The bonuses are applied to your account the following business day after you deposit.
To receive the bonus in your account, you need to reach the deposit amount required,
however - it can be over several transactions during the business day.
You may participate in the bonus multiple times during the day and receive multiple
bonuses, however - you may not receive a bonus for a deposit when at the same time
you have a pending withdrawal.
Once the bonus is received, you need to trade the value of your deposit + bonus twice times.
This means, for example - if you deposited $200.00 and received a bonus of $50.00 you need trades in the value of $500.00 before you withdraw funds from your account (so just twice the value of your deposit + bonus).
After you have reached the required trading volume (our live chat and phone support
team is always happy to advise you of your status) - you can withdraw any amounts
without any restrictions.
If you wish to withdraw earlier, you may request the bonus to be removed at any
time, which will allow you to withdraw.
You may participate in the bonus multiple times, and withdraw from your account
each time you reach the trading volume.
Our conditions are always very fair and simple - we want you to enjoy the bonus
and know this is a great opportunity enjoy a great return on investment.