Frequently Asked Questions (FAQs)

Every day, our support team responds to inquiries from our customers across the globe. Here are some of their most frequently asked questions – if your question is not covered here please Contact us

Please Note : All amounts below reflect the currency you have selected your account to be based on, meaning, where it says '30' it is either USD, EUR or GBP depending on your account settings.

General Questions

What are Binary Options?
In finance, a binary option is a financial product that belongs to the Exotic Options family. A binary option is a general name for options that pay a fixed percentage of the value-amount that’s traded, upon expiration.

What is a Call Option?
A call option is an estimation that the stock price will go up or rise by the expiration time.

What is a Put Option?
A put option is an estimation that the stock price will go down or fall by expiration time.

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Advantages of Binary Options

What are Some of the Advantages of Binary Options Trading?
Binary Options are a trading tool, which allow you to get a high return on trades in a short time period.
For example, if you place a trade of $100 by creating a 'Call' option (estimating the stock price will go up by the expiration time). At the time of expiration, the stock went up by 0.00001%, meaning the stock is now worth $100.00001.
In a regular European option all you would get for you time risk and money is less than one cent! This is where binary options differ. By trading in binary options you'll get 60%-81% as long as it expires 'In the Money', no matter how much that same stock went up! This advantage comes into play because of the short-term trading nature of a binary option.

Why are Binary Options Less Risky than Forex Trading?
Not only do you have the ability for higher returns with binary option trading, there is also no leverage nor need to deal with 'stop loss' conditions and other tools to hedge your money. This is because there's no way for you to lose more than what you deposited in the first place. With the forex market, every time you enter into a trade you risk the entire amount of money in your trading account, while with binary options your risk is always limited to the amount you committed to that specific trade. In fact, many of EZTrader’s options gives you back up to 5% of the amount even if the options is 'out of the money' at the time of expiration.

What are the Advantages to Currency Binary Options Trading as Opposed to Forex Sites?
Currency binary options are much safer than forex platforms as you get a high return on your money. There is also no leverage nor need to deal with 'stop loss' conditions and other tools to hedge your money. That’s one of the advantages - there's no way to lose more than what you deposited in the first place.

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How do I start?

Does it Cost Anything to Register?
No, registration is totally free! You do not have to make a deposit into your trading account until you’re ready to start trading.

Am I Committed to Anything When I Register?
No, EZTrader does not impose any minimum trading time, withdrawal limits or other restrictions often found on online trading venues. We would love to have you for as long as you wish to be a member. The only limitations are on bonus withdrawals (for more information,click here ).

What are the Membership Fees?
There are none! Currently, we don’t charge members a thing to be a part of EZTrader.

How Do I Register?
Just like the name, registering is very easy - just follow these steps:
  1. Click on the "Open an Account - Free" link on the homepage
  2. Fill in the requested details
  3. Select which currency (USD, EUR or GBP) your account will be based on for your deposits and withdrawals
  4. Click 'Register'
  5. An e-mail is sent to you for verification purposes. Simply, click on the link and you account will be activated
  6. Welcome to EZTrader – start trading!

I'm having Difficulties Registering, What Should I Do?
If you encounter any difficulties while registering, or receive an error – please contact our support team via Live Chat during trading hours or e-mail support@EZTrader.com anytime. You may also contact us using the phone number on the top of the screen for instant help.

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Funding Your Account

How Do I Deposit Funds into My Account?
To deposit funds into your account, simply click the 'Deposit' link on the upper right hand corner of your screen. Enter your credit card information and your funds will be reflected immediately in your account. We accept Visa, Mastercard and American Express, both credit and debit. The deposit is not a cash advance but a regular charge. You can only make a deposit using the currency you selected during the registration process.

Is There a Minimum Deposit Amount?
The first deposit you make with EZTrader must be US$200, €200, £200, Skr1400 or more. Subsequent deposits can be any amount of 100 and beyond, however it is highly recommended that you open your account with at least 1250 (in your desired currency) which would credit you an additional bonus of 650.

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Making Withdrawals

Are There Any Limitations to Withdrawals?
EZTrader only requires that the minimum amount to withdraw will be 100 units and above. Another variation on this policy is when it comes to bonus withdrawals. We are happy to process the withdrawals for you any time and will always do it as fast as we can. Please see the bonus section at the end of this page for information about bonus withdrawals.

What are the Withdrawal Methods?
EZTrader offers two withdrawal methods by:
  • Credit / Debit card (up to the amount deposited by card) - no fee
  • Wire Transfer - $25 processing fee
You can indicate your preferred withdrawal method on the withdrawal form. Please note that due to anti money laundering rules, we must return amounts deposited from your credit / debit card back to that same card. Your profits will be paid to you by wire transfer.

How Do I Withdraw Funds From My Account?
To withdraw funds from your account, simply click the 'Withdraw' link available under the “My Account” section. You will be able to download the withdrawal form and send it to us. Withdrawals usually take up to 5-7 business days to process.

Why Do Withdrawals Take 5-7 Business Days?
The reason withdrawals take 5-7 business days is to allow EZTrader and the payment processing team to verify the transaction and identity of the card owner. This process is performed to maintain a safe trading environment for everyone.

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Trading with EZTrader

How Do I Trade on EZTrader?
Just like the name, trading binary options on EZTrader is easy as pie. After registering for and funding your EZTrader account, follow these five simple steps:
  1. Enter the Trading Area by clicking the 'Trading Area' link at the top of the page
  2. Choose an option to trade from the list of available options
  3. Choose the type of trade - either 'Call' (stock will rise) or 'Put' (stock will fall)
  4. Enter the amount you would like to trade
  5. Click 'Trade' to execute your trade (note: you can always change the trade type, “Call” or “Put” even after entering the amount
The executed trade will be added to 'My Open Trades' on the sidebar for monitoring until expiration.

How Do I Follow My Trades?
The executed trade will be added to 'My Open Trades' on the sidebar for monitoring until it expires. It is also available under the “My Account” -> “My Trades” section.

Is There a Minimum Amount per Trade?
The minimum amount per trade is 25.

Is There a Maximum Amount per Trade?
The maximum amount per single trade is 2500, however, you may have up to 2700 on a single option in two separate trades (so you are allowed, for example have both 2500 on a “Call”, and 2500 on a “Put” on the same security, or any other combination you wish). You are also allowed a total of 12500 on trades for the same expiration period among several securities but not more than 2700 per security in either direction, per expiration period.

Can I Acquire the Same Option Multiple Times?
Yes! You can acquire the same option up to 5 times. As you become a more skilled binary option trader, you will find out that trading the same option multiple times is an excellent way to maximize your returns but not over 2700 in total for the security per expiration period.

Does That Mean I Can Acquire the Same Option 5 times, for 2500 each?
No. You are limited to a total maximum of 2700 per single option. You can own more than 2700 worth of different options simultaneously (i.e. 2700 on Microsoft and 2700 on Google) but you can only own 2700 worth of any single option (i.e. Microsoft).

What is the Closing Price?
For exchange based options (for example ”MSFT”- the Microsoft stock in Nasdaq): The closing price is the average of the last price, the ask price and the bid price of the security at the expiration time. For instance, if the underlying security is MSFT, the expiration time is 16:00, the last price at 16:00 is 27.06, the ask is 27.08 and the bid is 27.05, the closing price is the average between the last, bid and ask prices or 27.063 (please note: times are based on US eastern standard time – EST - which can be seen on the official Nasdaq clock on the top of every page). For currencies (for example "USD/EUR"): The closing price is based on the average between the bid and the ask prices of the exchange rate at the time of expiration.


What are the Trading Hours?
Since EZTrader options are based on securities traded on the US Markets, European Markets and Commodity Exchanges, EZTrader options can be traded only during the hours in which those securities are actively traded. These are detailed below :

Type of Market Trading Hours
US Market Monday through Friday 09:30 – 16:00 EST
Commodity Options Monday through Friday 03:30 – 16:30 EST
Currency Trading Monday through Friday 03:30 – 16:30 EST

Can I Trade in Currencies Other Than the US Dollar?
Yes! You may select the currency you want your account to be based on during the registration process. You may choose between USD, EUR and GBP. Unfortunately, you cannot change your selection after your initial registration.

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Managing Your Personal Information

How Do I Change My Password?
To change your password, click 'My Account' and then click the 'Password' tab. For security reasons, it is recommended you change your password every 6 months.

How Do I Update My Postal Mailing Address and Contact Information?
Please ensure to keep your mailing address current since any funds you withdraw may be mailed to the address we have on file for you. To update your mailing address, simply click 'My Account' then update your address from the 'Contact Info' tab.

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Account Security

Is My Personal and Financial Information Secure?
EZTrader uses the most secure encryption techniques and SSL certificates to ensure that your data is transferred securely when trading and depositing funds to your EZTrader account.

Do You Store My Credit Card Information?
For security reasons, EZTrader does not store your full credit card number in our database. Therefore, you'll be prompted to re-enter your credit card information each time you deposit funds into your account.

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Bonuses

Are There Any Special Terms and Conditions for Bonus Amounts?
Occasionally EZTrader offers bonus promotions via e-mail or on our homepage. The bonus is a great tool to increase your profits - here are the terms that bonuses are granted and under which terms bonuses may be withdrawn:

1. Bonuses will be granted and added to your trading account within the 24 hours upon request and are expired after 90 days.
2. To be entitled to withdraw your bonus, you must turn-over a trading volume of 25 times the amount of your bonus. As an example, if you received a bonus of 250, to be entitled to make a withdrawal, you need to trade a minimum volume of at least 6250 during a time period no longer than 90 days from your first trade. If you have not reached the required volume within this time period, then the bonus will be voided and deducted from your available balance.
3. You may withdraw your balance at any time, however, if the trading volume required for meeting the bonus entitlement has not been reached then the bonus amount would be deducted from your account balance and the remaining available balance would be free to be withdrawn. Any profits generated when the bonus amount has been included in the trading balance, would be cancelled when you apply for a withdrawal.
4. For volume purposes, trading both a CALL option and a PUT option on the same asset and at the same expiration time would be considered as a single trade. Sell option transactions will not be considered for the trading volume needed to be met in order to withdraw the bonus.
5. Before withdrawing your bonus and no longer then 72 hours from your withdrawal request, you would have to submit the following identifying documents:
a) An official photo ID such as a national ID card, a photo driver license or passport.
b) Both sides of your credit/debit card that has been used for your deposits. You may conceal the first 12 digits of your card.
6. You may not receive a bonus for a deposit when, at the same time, you have a pending withdrawal request.
7. EZTrader may decide at its own discretion whether or not to grant bonuses.

Our conditions are always very fair and simple - we want you to enjoy the bonus and know this is a great opportunity to enjoy a great return.

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What is SellOption?
Some of our options include the revolutionary SellOption feature, which allows you to sell your option back to EZTrader, at a time of your choice (from the time you enter the trade until lockdown).

How do I use SellOption?
After you execute your trade you can follow it on the right pane of your screen or under the "My Trades" section. In options which feature SellOption, a link will appear allowing you to click and receive an offer from EZTrader, at what price we are willing to purchase the option back from you.

How is SellOption different compared to Stop Loss?
SellOption is a completely different tool. Stop Loss, mainly in forex markets, allows you to define the amount you are willing to lose at which point a position is closed. In binary options – this is not needed as you know that two possible outcomes ahead of executing the option. SellOption, allows you to sell your option before the designated expiration time and receive a payout based on current market conditions, helping you to maximize your position.

What are the Steps of Using SellOption?
First, identify which option features SellOption - an option which has the feature enabled will have the logo by the option name.

Once you execute a trade as you would normally do, you can follow it on the right pane of your screen. If you wish to sell your option to EZTrader before expiry, simply click on the SellOption button.

You will be offered a quote, valid for 10 seconds to sell your option. If you wish to sell the option, simply approve the sale. The funds will reflect in your account instantly.

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At EZTrader, your needs are our top priority. We want to make your online binary trading experience as easy as possible. If your question is not covered above, please Contact us anytime.

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